We want your shopping experience at PrettyFit to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please chat us online, or email us at admin@prettyfit.com.ng. If you are unhappy with an item we will gladly accept returns for store credit under the conditions listed below:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may NOT return sale/clearance items. You may NOT return any white outfit. You may NOT return items in which you have used coupon savings of 20% or greater during the checkout process.

STORE-WIDE SALES of 20% or more are FINAL SALE as we are trying to move merchandise to make room for new items! Keep this in mind while purchasing during our sales. We will not accept any returns from store-wide sale events.

Damaged or Defective Items

If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2-day return window will not be eligible for a refund.

To make your Return

If your item meets the return criteria, please fill out our return slip and include it with your package.

42 Raymond Njoku St,
Off Obafemi Awolowo Way,
Ikoyi 106104, Lagos

You are responsible for the shipping and handling of the returned item. Return shipping fees are nonrefundable. Please refer to our guidelines above to ensure that your return meets the criteria stated. Send your package back to us via the most economical shipping method of your choice. We strongly suggest that you add tracking to your package. We are not responsible for any item(s) lost in the shipping process.

Please allow up to 10 business days for return processing. You will receive an email with your store credit information. The amount of store credit will be what you paid, minus the original shipping fee. (typically between N5000.00 – $10000.00).

If the order is returned past the 14-day limit or does not meet the return guidelines, the item will be sent back to you and a standard shipping charge will be applied, or we will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity. prettyfit.com.ng is not responsible for contacting you should you decide to return a package out of policy. 

Contact us at admin@prettyfit.com.ng for questions related to refunds and returns.